Shipping Policy
Order Processing
Standard orders are dispatched 36–48 hours after successful order confirmation and payment verification. This short window allows cancellations within the 24-hour period to be handled before dispatch.
Processing times may vary during peak seasons, promotional periods, or due to unforeseen circumstances.
Delivery Coverage
OREVIA currently delivers across most serviceable locations within India.
Delivery availability may vary depending on courier serviceability.
Estimated Delivery Time
Estimated delivery timelines are:
- Metro Cities: 3–7 Business Days
- Other Locations: 4–10 Business Days
Delivery timelines are estimates. If your order is not delivered within 7 days after the latest date of the stated timeline, you may cancel it for a full refund (except for delays caused by force majeure). Timelines may vary depending on destination, courier operations, weather conditions, public holidays, and other factors beyond our control.
Force Majeure
OREVIA shall not be held liable for delays or failures in delivery caused by events beyond its reasonable control, including but not limited to natural disasters, floods, severe weather conditions, strikes, transportation disruptions, government actions, public emergencies, or other unforeseen circumstances.
Order Tracking
Tracking details will be provided via email, SMS, WhatsApp, or other available communication channels after dispatch.
Express Delivery
Select “Want Express Delivery” at checkout and your order will be shipped within 24 hours at no extra cost. Express Delivery orders are not eligible for the 24-hour full refund; if cancelled, cancellation charges will be deducted from the refund.
Cancellation Charges
If an order is cancelled after the 24-hour cancellation window, or if it was placed with Express Delivery, cancellation charges are deducted from the refund. These charges are only the actual costs incurred on the order: before dispatch, the payment processing charge and packing cost; after dispatch, the actual forward and return courier charges are added. The amount deducted is shown in your refund confirmation and the breakup is available on request. If OREVIA cancels an order, you receive a full refund and store credit equal to the charges that would have applied to you. Refunds are processed within 2–7 business days to the original payment method. For orders already in transit, the refund is initiated after the package is returned to OREVIA. Please see our Return and Refund Policy for details.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
Incorrect Address
Customers are responsible for providing accurate shipping information.
OREVIA shall not be responsible for delays, losses, or additional expenses arising from incorrect or incomplete shipping details.
Unsuccessful Delivery
If delivery cannot be completed due to customer unavailability, refusal to accept delivery, or incorrect address information, additional shipping charges may apply for re-dispatch of the order.
Damaged Packages
If a package appears damaged at the time of delivery, customers are encouraged to record photographs and a complete unboxing video, which helps us verify and resolve your claim faster and contact us immediately at care@oreviahome.in.
Transit damage must be reported within 48 hours of delivery through the return request form or at care@oreviahome.in.
Delivery Confirmation
An order shall be considered successfully delivered when the courier partner’s tracking system records the shipment as delivered at the delivery address provided by the customer.
Customers are requested to report other delivery-related concerns within 48 hours of the recorded delivery status.
Partial Shipments
In certain cases, products within the same order may be shipped separately based on availability, warehouse operations, or logistical requirements. Customers will be informed where applicable.
Changes to this Policy
OREVIA reserves the right to update, revise, or modify this Policy at any time without prior notice.
Any changes shall become effective immediately upon publication on this Website. Customers are encouraged to review this Policy periodically for updates.