Refund and Returns Policy

Effective date: 15 September 2026

We want every OREVIA product to reach you in proper condition. This policy explains when a return, replacement, repair, or refund may be considered.

All return, replacement, repair, and refund requests are subject to OREVIA’s review, verification, and approval. Submission of a request does not automatically qualify a customer for a return, replacement, repair, or refund.

1. Return Eligibility

Customers may submit a return request within 7 calendar days from the date of delivery.

Returns may be considered only in the following cases:

Genuine manufacturing defect
Product damaged during transit
Incorrect product delivered
Product not as advertised or described, deficient or spurious
Delivery later than the stated delivery schedule (see Order Cancellation)

To initiate a return request, submit the return request form or contact OREVIA at:

Email: care@oreviahome.in
Phone / WhatsApp: +91 9837055472

All claims are subject to verification and approval by OREVIA.

Change of Mind

Returns are not accepted solely because of:

Change of mind
Incorrect product or size selection
Personal preference
Product no longer being required
Expectations regarding product appearance that are inconsistent with the product description, photographs, specifications, or normal characteristics of the material

2. Damaged, Tampered, Missing or Incorrect Orders

If your order arrives damaged or tampered with, you must report the issue to OREVIA within 48 hours of delivery.

If your order is incomplete, contains a missing component, or contains an incorrect product, you must report the issue to OREVIA within 2 calendar days of delivery.

Claims reported after these periods may not be accepted.

For such claims, customers must provide:

Order Number
Clear photographs of the outer package
Clear photograph of the shipping label
Clear photographs of the inner packaging
Clear photographs of the product and reported issue
Complete, unedited unboxing video
Any other supporting evidence requested by OREVIA

Unboxing Video

Customers are strongly advised to start recording before opening the package. A complete unboxing video helps us verify your claim and resolve it much faster. If you do not have a video, you may submit other evidence and we will consider it.

The unboxing video should clearly show:

The sealed outer package
The shipping label
The package before opening
The package being opened
The inner packaging
All contents received
The condition of the product

The unboxing video is important evidence for verifying transit damage, tampering, missing components, and incorrect-product claims.

Where sufficient evidence is not provided, OREVIA may be unable to verify the claim and may reject the request.

Missing Component

If a lid, handle, accessory, or other component included with the ordered product is found to be missing, the customer must report the issue within 2 calendar days of delivery and provide a valid unboxing video or other supporting evidence reasonably sufficient to establish that the component was missing from the package at the time of delivery.

After reviewing and verifying the evidence, if OREVIA confirms that the component was genuinely missing, OREVIA will ship the missing component to the customer at no additional cost.

A verified missing-component claim will not ordinarily result in a return or refund of the complete product where the missing component can be supplied separately.

3. Manufacturing Defects

A genuine manufacturing defect that materially affects the product’s functionality or structural integrity may qualify for an appropriate resolution after verification and inspection.

Depending on the nature of the verified defect, OREVIA may provide:

Replacement
Repair
Replacement of an affected component
Refund, where appropriate

OREVIA will determine the appropriate resolution based on the nature of the verified issue. Where a defect or deficiency is verified, you may choose between a replacement and a refund.

4. Cast Iron & Iron — Important Product Information

OREVIA Cast Iron and Iron cookware are uncoated cookware products and have characteristics different from synthetic-coated non-stick cookware.

Cast Iron

Authentic cast iron may naturally have:

Rough sand-cast texture
Surface variations
Tonal or colour variations
Variations in pre-seasoning
Minor casting irregularities

These characteristics are inherent to authentic cast iron manufacturing and do not constitute manufacturing defects when they do not affect functionality or structural integrity.

OREVIA Cast Iron cookware is pre-seasoned. Pre-seasoning is not a permanent synthetic non-stick coating. The seasoning layer may naturally change with cooking, cleaning, and use.

Iron Cookware

OREVIA Iron cookware is uncoated. Changes in colour, surface appearance, and seasoning may naturally occur through regular use and maintenance.

Such normal changes do not constitute manufacturing defects.

Customers should review the product description, specifications, and care instructions before purchasing and using the cookware.

5. Non-Returnable Cases

Returns will not normally be accepted for:

Change of mind or personal preference
Incorrect product or size selection
Normal wear and tear
Damage caused by misuse or negligence
Damage caused by improper handling, storage, cleaning, or care
Use contrary to product care instructions
Damage occurring after delivery
Products altered or modified after delivery
Normal seasoning changes in Cast Iron or Iron cookware
Natural Cast Iron texture, colour, tonal, or casting variations
Minor cosmetic variations that do not affect functionality or structural integrity
Claims reported after the applicable return period

This does not exclude a claim relating to a verified manufacturing defect, subject to OREVIA’s inspection and approval.

6. Return Request & Approval

Customers must contact OREVIA before sending any product back.

The return request should include:

Order Number
Product Name
Description of the issue
Clear photographs of the product
Photographs of the packaging, where applicable
Unboxing video, where relevant
Any additional information or evidence requested by OREVIA

OREVIA may request additional photographs, videos, measurements, or other information where reasonably necessary to verify the claim.

All returns require prior approval from OREVIA.

Products returned without prior approval or return instructions may not be accepted and may be returned to the customer at the customer’s expense.

7. Inspection & Resolution

Where OREVIA approves a return and requires the product to be returned, the product may be inspected after receipt.

OREVIA may assess:

Product condition
Manufacturing quality
Structural integrity
Signs of misuse or negligence
Post-delivery damage
Modifications or alterations
Compliance with applicable care instructions
Supporting photographs and videos
Packaging condition, where relevant

Based on the claim, supporting evidence, and inspection findings, OREVIA will determine whether the claim qualifies and the appropriate resolution.

The resolution may include replacement of the product, replacement of a component, repair, refund, or rejection of the claim.

8. Return Shipping

For approved claims relating to a verified:

Manufacturing defect
Transit damage
Incorrect product

OREVIA will generally arrange the return pickup where pickup service is available.

Customers must cooperate with the pickup process and provide the product, components, accessories, and applicable packaging for return where requested.

Where OREVIA instructs the customer to arrange return shipping, the applicable instructions will be provided separately.

9. Refunds

Refunds will be provided for approved claims, including a verified defective, deficient, incorrect or not-as-advertised product where a refund is chosen, and for orders delivered late as described under Order Cancellation.

Where a physical return is required, the product must first be received and inspected.

Approved refunds will generally be processed within 5–10 business days after successful inspection and approval.

Refunds will generally be made to the original payment method.

Actual credit timelines may vary depending on the customer’s bank or payment provider.

COD Orders

For approved refunds relating to Cash on Delivery orders, OREVIA may request:

Account Holder Name
Bank Account Number
IFSC Code

Approved COD refunds will generally be processed within 5–10 business days after completion of the applicable verification and approval process.

10. Shipping & Other Charges

For approved returns arising from a verified manufacturing defect, transit damage, or incorrect product delivery, OREVIA will generally bear the applicable return shipping cost.

For other approved returns, where applicable, original shipping, handling, Cash on Delivery, convenience, or other service charges may be non-refundable.

11. Sale, Promotional & Bundle Purchases

Products purchased during sales, promotional offers, special offers, clearance offers, or bundle discount campaigns are not eligible for return due to change of mind, personal preference, or incorrect selection.

They may be considered for return, replacement, or refund where the product is verified to be damaged, defective, or incorrect, subject to this policy and OREVIA’s approval.

If an approved return causes an order to no longer qualify for a free gift or promotional benefit, OREVIA may require the promotional item to be returned or adjust the applicable refund accordingly.

12. Order Cancellation

Within 24 hours of placing the order: You may cancel your order directly from My Account within 24 hours of placing it. The full amount paid (including the advance on COD orders) will be refunded to the original payment method within 2–7 business days. No cancellation charges apply.

Express Delivery orders: Orders placed with the Express Delivery option are shipped within 24 hours and are not eligible for the 24-hour full refund. If an Express Delivery order is cancelled, cancellation charges (as explained below) will be deducted from the refund.

After 24 hours, until the order is shipped: Please submit a Request Cancellation from My Account or through our Contact page. If approved, the amount paid will be refunded after deducting cancellation charges, within 2–7 business days.

Order in transit: If the order has already been shipped, a Request Cancellation may still be submitted. The refund will be initiated after the package is returned to OREVIA, less cancellation charges, and will reach you within 2–7 business days.

How cancellation charges are calculated: Cancellation charges are only the actual costs incurred by OREVIA on your order and never more than that. Before dispatch, they consist of the payment processing charge on your transaction and the packing cost. After dispatch, the actual forward and return courier charges for your shipment are added. The amount deducted will be shown in your refund confirmation, and the breakup is available on request at care@oreviahome.in.

If OREVIA cancels your order: If OREVIA cancels your order for any reason such as stock unavailability or a pricing error, you will receive a full refund within 2–7 business days, together with store credit equal to the cancellation charges that would have applied to you at that stage. This does not apply where the cancellation is due to suspected fraud, or incorrect, incomplete or unverifiable customer details.

Late delivery: If your order is not delivered within 7 days after the latest date of the delivery timeline stated in our Shipping Policy, you may cancel it and receive a full refund without any cancellation charges. This does not apply to delays caused by events beyond our reasonable control (force majeure).

Dispatch time: Standard orders are dispatched 36–48 hours after the order is placed. Refunds are always made to the original payment method.

13. Contact Us

OREVIA Customer Care