Answers based on our shipping, payment and return policies. For anything else, write to care@oreviahome.in.
Orders and shipping
How long does it take to dispatch my order?
Orders are generally processed within 1–2 business days after order confirmation and payment verification. Processing can take longer during peak seasons and promotional periods.
How long does delivery take?
- Metro cities: 3–7 business days
- Other locations: 4–10 business days
These are estimates and can vary with destination, courier operations, weather and public holidays.
Do you deliver across India?
We deliver to most serviceable locations in India. Delivery depends on courier serviceability for your location.
How do I track my order?
Tracking details are shared by email, SMS, WhatsApp or other available channels after dispatch. You can also check your order status any time on the Track your order page.
Are there shipping charges?
Shipping charges, if applicable, are shown at checkout before you confirm payment.
Can I cancel my order?
Within 24 hours of placing the order, you can cancel from My Account and receive a full refund within 2–7 business days. After 24 hours, and until the order is shipped, please submit a Request Cancellation; the refund is made after deducting cancellation charges, which are only the actual costs incurred on your order (payment processing and packing before dispatch; courier charges are added after dispatch), within 2–7 business days. If OREVIA cancels your order, you get a full refund plus store credit equal to those charges. If the order is already in transit, the refund is initiated after the package is returned to us. Orders placed with Express Delivery are not eligible for the 24-hour full refund.
My package arrived damaged. What should I do?
Take photographs of the package and product, and report the damage within 48 hours of delivery with a complete unboxing video if possible, which helps us resolve your claim faster, using the return request form. An unboxing video recorded from the sealed package helps us verify the claim.
Payments
Which payment methods do you accept?
UPI, credit cards, debit cards, net banking, wallets, and Cash on Delivery where available.
Is Cash on Delivery available?
Cash on Delivery may be available for eligible products, order values and serviceable locations.
Money was deducted but I did not get an order confirmation.
Email care@oreviahome.in with your transaction details. Most failed transaction amounts are reversed automatically by the payment provider according to its processing timelines.
Do you store my card details?
No. Online payments are processed through secure third-party payment gateways. OREVIA does not store card or banking credentials.
Returns and refunds
Which issues qualify for a return?
Returns are considered for a genuine manufacturing defect, damage during transit, or an incorrect product. Returns are not accepted for change of mind, incorrect product or size selection, or personal preference.
How soon do I need to report an issue?
- Damaged in transit or tampered package: within 48 hours of delivery
- Missing component or incorrect product: within 2 calendar days of delivery
- Manufacturing defect: within 7 calendar days of delivery
Do I need an unboxing video?
It is strongly advised. Start recording before opening the package and show the sealed package, the shipping label, the package being opened, the inner packaging, all contents and the condition of the product. Without enough evidence, we may be unable to verify a claim.
How do I request a return?
Submit the return request form with your order number, product name, a description of the issue and photographs. Do not send the product back until your request is approved and return instructions are shared.
A component is missing from my order.
Report it within 2 calendar days of delivery with an unboxing video or other supporting evidence. If the claim is verified, the missing component is shipped to you at no additional cost.
Who pays for return shipping?
For approved claims relating to a verified manufacturing defect, transit damage or incorrect product, OREVIA generally arranges the pickup where available and bears the return shipping cost.
When will I receive my refund?
Approved refunds are generally processed within 5–10 business days after inspection and approval, to the original payment method. For Cash on Delivery orders, we may ask for your bank account details. Credit timelines can vary by bank or payment provider.
Can I return a product bought in a sale or bundle offer?
Not for change of mind, personal preference or incorrect selection. It can be considered if the product is verified to be damaged, defective or incorrect.
Product care
Is the seasoning on cast iron a non-stick coating?
No. OREVIA cast iron is pre-seasoned. The seasoning is not a permanent synthetic non-stick coating and changes naturally with cooking, cleaning and use. See the cast iron care guide.
My cast iron has an uneven texture or colour. Is this a defect?
A sand-cast texture, surface and tonal variations and minor casting marks are natural to cast iron. They are not defects when they do not affect function or structural integrity.
Can cast iron or iron cookware go in the dishwasher?
No. Wash cast iron and iron cookware by hand and dry them immediately. See the cast iron and iron care guides.
Can triply cookware go in the dishwasher?
Yes. OREVIA triply stainless steel cookware is dishwasher safe. See the triply care guide.
Warranty
How do I register my product?
Fill in the warranty registration form with your order ID and purchase date. You will receive a registration number by email.
How do I make a warranty claim?
Submit the warranty claim form with your order ID, purchase date, photographs of the issue and your invoice.